Macanta

Employment Law Solicitors Case Study

- 120 hours saved per week – Central hub for multiple brands – Automatic case assignment

Article1 min readUpdated Feb 23, 2025View source ↗
We created a central system that could manage extensive, complex data by focusing on cases rather than contacts. Now, every time a new enquiry arrives via any of the three branded websites, a new case and client contact is automatically created in the Macanta system and the client receives an automated email. Various team members are automatically given responsibility for the case according to their role and tasks are created, with the case automatically assigned via round robin to the next solicitor. The solicitor can accept or decline the case, and either action will trigger appropriate automation or reassignment.
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